It was foolish of them to think they had any consumer clout left. Shoving 1000 copies of an inaccurate, poorly functioning, and inconsistent product down everyone's throat will someday be a case study in how to immediately destroy a brand.
Instead their incompetent managers were chasing promotions and pushed a technology which was not ready yet
But that would make John Shareholder sad! He wants it done now, this quarter!
The reality is that most users and consumers don’t care about quality, accuracy or functionality at all.
engineers tend to think as engineers do, solving all problems with features, quality improvements, etc. but those all drive costs up, and don't always provide the return we think they will.
When these tools are getting forced upon you in the workplace, there's often not so much you can do. I can raise the quality issues in the 1-to-1 with my manager, but it won't have any effect.