The idea appears to be to sell the devices as a vehicle for showing ads (incremental ARR) over selling them for their intrinsic customer value. You expect this kind of thing from shitty industries like cars or Google or Facebook. But this used to be an explicit “no go” for Apple.
Convince shareholders that it's been leaving money on the table.
Poor decision making exists everywhere. Size of a company is absolutely no insurance against it. See Tesla for a specific example.
Everything is then run by excel people with metrics. Innovation dies, product suffers and company spirals downward.
There’s zero indication Ternus is onboard with that - Cue yes, but Ternus was not CEO when any of the stuff that is happening now was being developed
Apple Silicon was the exception, that was truly transformative. But other things, like how polished and snappy the OS feels, seems to have been getting steadily worse.
This puts them at existential risk of disruption, because it will build huge unseen pressure for customers to flee.
We saw this with Opus 4.7 - 5, losing folks to Sol when it came out. But Anthropic delivered with 5.5
Or look at Spotlight. Same deal really, the idea is trivial but they've let it languish and slowly rot. With macOS 27 they've gone back and rebuilt it. That's what we want to see. Go back to the basics and make it work great not just work mostly.
When I switched to Mac in ~2020, the Mac users I knew all told me to avoid Time Machine – at least two had issues where they needed their backups, only to find that the entirety of their backups had been silently corrupted. (I used Arq then based on online recommendations, now I use Vorta on my Mac just because that’s what I use on Linux.)
Spotlight was near-unusable when I switched as well. Often 5+ sec delays from pressing Cmd-Space to the thing actually popping up, and it would sometimes reorder entries right before I clicked Enter, causing me to open the wrong thing. Alfred uses the same Spotlight index AFAIK, but lightning fast.
Those are both things that I agree should… Just work.