I mean things like:
- Not listening to user feedback for years until people started leaving the OS, at which point they started "listening" to add back things like taskbar location changing, things that were present in previous Windows versions. Also seems like every update breaks stuff, they clearly don't care about testing the stuff they put out.
- Every keystroke or button you click on Windows sends telemetry to their ad partners. Probably same on all their other products, too
- Built-in ads on PAID products
- Spying on everything you do with things like Windows Copilot and Recall
- Filing patents to monitor your activities to show ads, black mirror style
- Force-feeding their own agenda to their users instead of listening what users want (look what they did to Github after buying it)
- Their own Edge browser is horrendous spyware. If you go and download Google Chrome, it will tell you with a popup that Edge is better and you shouldn't download Chrome. Not to mention that many screens of dark pattern popup you have to "yes|later" before you can even use the browser
And the list goes on. Honestly I don't know if they've done anything user-centric in recent memory at all. And if they have, it's usually only because the media has villainized them to the point where their PR team says they can no longer ignore it. They don't seem to ever proactively care about their users, only retroactively when abusing their users has crossed some public line.