And if all they said was they were experiencing difficulties you'd see people complaining that they aren't giving any indication as to what the problem is.

The site is down because their provider is down. This is, as someone else stated, a fact. They told you that and that is really all they can do. They have to wait just the same as you do, for the same thing.

> This isn't Azure's fault.

Yes it is. The alternative is to pay more (a lot more) for projects to host all their own servers and storage and backups. That would be the end of a great many small to medium companies.