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Comment by post-it | Hacker News Reader

Bandwidth can be bought with money, of which Microsoft made an extra $133.7 billion this year.

We know that coding agents have been pushing GH to its limits. Scaling is hard - especially staff. Maybe they aren't trying to scale support but I think it's reasonable to give them the benefit of doubt here, given what we know publicly

That’s a self-inflicted issue they should have properly planned for.

You’re saying this is a problem money can’t solve?

There’s no need for benefit of the doubt when it comes to the level of support provided by tech companies.

Bad support by tech companies is a conscious profit-preserving choice.

Microsoft is not some plucky upstart company with 12 employees and an unexpectedly popular product. We do not, in fact, need to give them the benefit of the doubt here.

From having worked at abd four startups and massive companies, the company being massive actually might make some things harder.

Like, philosophically? Because companies on Microsoft's scale can move heaven and earth to accomplish whatever they please regardless of difficulty. If it's difficult that just means it costs more money. Microsoft is planning to put ML infrastructure in space, but you're saying that building a support org, which Microsoft is very familiar with, is too hard because they're so big?

They aren't trying to scale support. If anything, they are trying to throw AI at the problem. The support team is understaffed and overwhelmed.

Having "hackers" on this site giving the benefit of doubt to companies clearing hundreds of billions of dollars in revenue per year will never cease to stop being ironic to me...

On the site run by a VC firm? Why is that a shock? Besides, hacker does not mean being a kneejerking reactionary against corporations.

I don't think you understand the website if you think this is some revelation. The people here are social climbing demons who will earn their reward in hell. But the term hackers is apt, they are hacks and are hacking their soul to pieces. If only you or I had courage to actually do something other than to make snide remarks at their expense. Introspection is almost as bad as ambition.

This is one of the things I dislike the most about large tech companies. They get way more customers than they can adequately provide support/moderation for and either offer no support or shitty automated support. Then when something falls through the cracks people always go "what do you expect them to do, hire enough people?" Yeah I do!

They have to dump all that free cash into data centers, sorry

Never thought I'd see the day when Microsoft is elite.

Sounds like they can afford elite customer support.

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