A good explanation is not a fix but is a good starting point to a good diagnosis which is the foundation of a good fix.

The issue is when the calls and urgency are raised before making some mental space to even verify that there is enough clarity on what happen and these interrupt the clarification and remediation planning process.

Saying you shouldn't ask "Why did this happen?" and you should ask "What we're changing?" instead is wanting to jump the gun and pretend a required step doesn't exist.

It does exists, is just the executive anxiety reasonable in terms of wanting to be protective of the business but as protective as a family member of a patient wanting a good outcome from the surgeon during the surgery.

Only worst because the surgeon's boss is this anxious family member, and she has a laboral gun pointing to the doctor's neck.