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"Okay, everyone is overworked, and we need you to hire more people for this team. We have too much tech debt, and we can't predict which bit of it will explode next week. The change needs to start with the attitudes of our executive leadership."

Oops, now I'm fired.

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Yeah, I think the article assumes the employees doing the work have the leverage to implement the changes themselves. How often is that the case?

>> "The requirements changed three days before launch."

> Of course they did! What happens when requirements change inside the launch window?

What answer is wanted here? "Moving forward, we'll ignore the VP of Marketing's last minute 'must haves'"?

> What answer is wanted here?

"We will be more proactive and agile, and volunteer to work during the entire weekend to keep our customers happy, sir!"

"Good, good, but don't bother me with the details."

"We are under-qualified"

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