Yup. It’s symptomatic of poor governance. Government services not working as good as they should and of course people are pissed. To be frank, the government employees are divas and aren’t effective.

You will find the same behavior across so many different government services — a culture of not taking charge, or like committee thinking. Nothing gets done.

There’s a reason people are pissed.

Idk what the solution is, my brain goes to automated government services, maybe something like Singapore