1. timeline of events
2. impact
3. 5 whys — the details of how and why things happend
4. actionable items
I've never seen a post-mortem without actionable items.
1. timeline of events
2. impact
3. 5 whys — the details of how and why things happend
4. actionable items
I've never seen a post-mortem without actionable items.
I’ve done plenty of postmortems and many meetings where we go through the motions but “leadership” does not assign and address follow-ups. Most organizations pay lip service to reliability.
Action items need an a forcing feature (like an SLO) to insure they are picked up. And someone needs to follow up when the item isn't handled timely. It should show up in team performance metrics and guide changes to processes to insure they get done.
As a stopgap, a manual pre-flight check is added. The number of manual pre-flight checks becomes a ridiculous overhead but it gives a clear person to blame when something goes wrong.