Organizations don’t choose whether or not to ask questions. People do. The behavior of an organization is the sum of the actions of the people in it. If you are a member of an organization, and you ask ‘how do we prevent this from happening again?’ Guess what? The organization just learned how to ask that question.

Now it just needs to learn how to answer it, and act on the answer.. but step one seems solvable.

That feels like a tough place to work. I would worry about burnout and churning employees if I didn't work at a place that tried to improve every day.

Maybe I'm a bit of a pollyana, but most places I worked had folks who cared and wanted to improve things.