> This is simply untrue, and honestly anyone who thinks our legal system does not provide justice needs to go travel the world to see how it really works for 80% of the global population.

That's weird. Two things can be true at once: arbitrary is better than the American legal system, and the American legal system is better than what 80% of the global population live under.

> All we really need in the US is for arbitration to be optional, [...]

It is! You explicitly have to opt in, that's why Uber needs have it in their ToS that you accept. They can't just force it on you, when you have no contractual relationship with them.