But if you're going to have an agent rather than a human respond to enquiries from potential customers (= $), then I'm not convinced I'm going to like how you respond after I am a customer.
Would love to hear your thoughts
If its that critical for you why are you rolling the dice on a general email and ... waiting for an email back and forth? Something so important as a vender "license" deciding if your company succeeds or fails should not rely on an email sent to an address pulled on their website.
Find a contact, a human, drive (or fly) to their office and make an in-person appointment, show they are important to you. Otherwise that game of AI email tag should be more than enough to tell both parties just how not serious the whole thing is.
I still favor a longer line with a human or two in the loop at the store rather than self checkout. Depending on the time of day, self checkout is the only options. Fortunately, there's usually problems and you still get a chance to connect with a human :)
RMS drew a line in the sand with how he interacts with closed-source systems. Starting to wonder if that's how extreme we need to be AI systems.