They're a User hostile company and they make a buck by doing just enough to convince non-experts to keep their enterprise licenses.
I honestly would not attribute it to malice. I would attribute it to the scale of the company and the nature of the business they're in. A behemoth this size naturally has the "left hand doesn't know what the right one is doing" problem on an unfathomable scale simply because it's far too big for any one person to keep track of more than a small fraction of everything.
And then throw on top of it that they have a whole bunch of enterprise clients who can exert an incredible amount of pressure on individual decision makers. And there will never, ever be a Steve Jobs like figure who's willing to help them hold the line against that in the name of a sensible and coherent overall product vision because maintaining a sensible and coherent overall product vision does not generate positive ROI for this kind of company. Microsoft tried to have one several times during its "envious of Apple" days and every time the enterprise customers who actually supply their revenue responded by swatting them on the nose with a rolled up newspaper.
Not as noticeable on light mode but a constant distracting reminder about how much Microslop sucks on dark mode.