A read this advice a while ago, and now it hurts me every time someone goes "Hi (name)" and then you just sit there looking at the 3 dots indicating they're writing something.

Or worse,

"Hi (name)"

"How are you, all good?"

"A question"

"Do you know anything about (system)?"

"I have this problem..."

Just have a bitnof respect for my time and attention and write your damn message already.