I also think I've also replied this to you before, but +1 for the GAO report! I use the full report as my personal model yardstick on how I document technical decisions/issues for non-technical people. The PDF is attached here:
(unfortunately they can't make people read the briefings ..)
I get somewhat annoyed when people blanket attack Whitehall (the UK Civil Service) universally i.e. the bureaucracy, yes they have problems but you don't run a country with 70 million people without some bureaucracy and ripping apart a system that has worked for centuries means throwing out a lot of good with the "bad".