It’s like a lot of these big SaaS platforms that lock people in to big contracts. They promise the world with all sorts of features and integrations but most customers don’t use that and get locked into buying a very expensive solution to a very simple problem (in this case tracking sales pipelines).

Where customers do use the features and integrations it’s often a giant mess that needs a whole separate ecosystem of consultants and “partners” to get the thing working and maintaining it.