They wont feel good if the product they pay for doesnt work
From what I can tell, the business model is "it doesn't work, but you can pay folks exorbitant fees to 'customize' it for you"...
Also see: Oracle
arguably, this is what sales cares about and the half-measures taken to tackle what must be the Mt. Everest of tech debt at Salesforce is what leads to large, systemically degraded customer trust in products that keep shipping bugs