A few weeks ago my dishwasher broke, flooded the kitchen, and refused to drain. I went to the manufacturer’s website to download the manual so I could drain the basin, except then Cloudflare flagged me as a bot for suspicious activity trying to download the right PDF (there’s the dimensions, spec sheet, installer manual, and user manual) and I couldn’t access the manufacturer’s website anymore.
Ironically, I could get the right manual through an aggregator that scraped appliance manuals and slapped ads on the page.
To me that perfectly encapsulated the issue. Clearly the manufacturer wants owners to have access to manuals, that’s why they have the portal. But due to bots, they pay an intermediary to hold their site ransom from users. And then the bots still clearly can access it anyways.