I really feel the news media in their crusade against tech really did the public a disservice by not explaining what happened precisely.
It’s not about whether these companies are in the right or not, but more about how we as a society address the consequences of how their products operate.
When the media mischaracterizes this stuff it makes the public perception's of what’s going on frankly becomes ridiculous and makes it easy for corporations to dismiss detractors as kooks.