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> How about; if it's already documented, make it available to the end user.

There's documentation, and then there's documentation. What passes for documentation in the modern era is scattershot over thousands of JIRA tickets and Confluence pages. Most outdated.

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Then let the "owners" and repair shops ask questions, mandate accurate replies, and "we don't know" is a valid answer if and only if you actually don't know. If you are found saying "we don't know" when you actually do know, mandatory punishment is one hundred times the purchase price of the machinery unit in question.

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