I dont think the helpdesk / webmail space is saturated, I was looking into this and most of them don’t have the features I need such as automatic LLM assistance, automated translation, sharing tickets among multiple accounts etc.
I'd been considering mostly an English speaking audience at launch. To be more accurate, I was generally thinking about users physically local to me initially, so I could meet with them for customer onboarding and feedback etc.
Your post has got me thinking on an approach to making translation work in an open and honest way, so that is something I will experiment with and hopefully get in quite quickly.
If you'd be interested in helping me test that, please feel free to reach out to hello@stayupfront.com