'"What problem are we trying to solve?" is a question I have to ask constantly in corporate development environments, and rarely does anyone presenting the task to be done actually know the answer! It's very frustrating.'
We talked about that for a bit, and then, only hours later, we got:
"Your job doesn't have to be that way."
So, again, I am glad you realized you have the power to change your world and did so. But, again, know that there were only hours between your job being a complete frustrating mess and it ostensibly becoming a well functioning system so there is not yet any evidence of it being a long-lived change. People can modify their behaviour momentarily but old habits die hard.