What's wild to me is that:
1. People are responding to this article like it's hitting a nerve
2. In most Ubers you already don't talk to the driver (yellow cabs are higher variance in NYC). Doesn't seem like anything's being lost in that case.
3. There are enormous safety benefits to waymo, mobility benefits for youth (and elderly) that are afforded by this technology. It's not clear why people argue "Uber" is better than waymo. A few years ago there were arguments against Uber! (A technology which, again, provides a huge benefit, especially if you live in an area where people were previously expected to go out for drinks and then drive home)
I think it's fair to point out real issues at these companies. But we should be clear-eyed about which technologies we want to accelerate vs slow down