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Likewise, major technical and security incidents increasing 40% is a loss, and the amount of time employees spent firefighting them rising 70% is a loss.

> Why is PR count or number of issues relevant for the overall outcome?

Agree on PR count but how is number of issues not relevant? If throughout increases 36% but incidents also rise by 40% that’s pretty clearly a net negative IMO.

Tell that to the engineers doing 70 % more triage while their compensation stays flat