What people don't like is huge masses of people coming together and having opinions that counter our modern mainstream elite consensus. Because elites are generally pretty smart that means a lot of these opinions are, frankly, dumb. Some of them simply represent different values (pro vs anti immigration, as one example.) Both are considered intolerable.
It is also perfectly true that people spend lots of time on non-politicized content. Baby videos, cat videos, feel-good human interest stories, all sorts of positive stuff is also massively popular on these platforms. That gets ignored in favor of inveighing for tight control over the political discourse because social media spreads crimethink.
The Western democratic ideal is that you have to convince the masses you're right - a disturbingly large portion of the movers and shakers have decided that instead, we should control what the masses are allowed to say and know, so we don't have to fight those battles.