For folks who like hipmonk? Do you really travel? Their search engine also fails to find most good fares. Pretty but useless.
Most people who are serious use expertflyer.com and matrix.itasoftware.com to find fares. Yes you have to learn a bit about how air fares are constructed, but this is hacker news not consumer news isn't it?
Do you have an example of this? We get our data from the same place that Matrix does
I suspect in some cases it may be due to timeouts or row count limits. I tend to do very broad searches, and then narrow the results with filters. This works great in Matrix, but with Orbitz (which uses the same data source), I tend to hit invisible limits where I can see that some of the rows have just been cut off from the results. (E.g. I can book flights A or B for leg 1, and flights C or D for leg 2, but for the combination I can only book (A,C), (A,D), and (B,C). The B-D trip is in Matrix results but not Orbitz, and this kind of truncation only happens when I have lots of results.
I don't know for sure that Hipmunk follows the same pattern, because I haven't used it in quite some time, but I'm happy to send bug reports IF AND ONLY IF I can have confidence that a real human is reading them.
Yeah, just use the Olark (live chat) bar on the bottom of the page, that should get you a real human