Look into https://www.fullstory.com/ , many major websites use this, it's basically a real-time video view of the user's browser screen. You can see where they move their mouse, how quickly they are typing, each character one at a time.

I worked for a company that would have phone support for users, and we'd be watching their screens giving gentle suggestions to them as they were using our app for how to do what they needed to do. We never offered up what we were doing, but given users' poor descriptions of what they were doing, FullStory was an amazing customer service tool.