Why do people feel the need to go to X so strongly? What am I missing? I don't use nitter or X
Same reason at least one person in your company has a windows machine with a copy of excel, even though its a locked in platform which is paid and opaque: its what everyone else uses.
More broadly, it’s a platform where prominent people say noteworthy things. I don’t think it’s surprising people want to read it.
One small service provider I use updates its X/Facebook status much faster than its official status page during outages. There can be a gap of a few hours.