"We (Imbue, the company I work for) also offer a managed version, which I think is really important to making this widely accessible - and it gives us a straightforward business model to support the project."

Looking at your hosted page, I see no reference to backups. I see in your docs reference to backup, but you should definitely offer some sort of turnkey, appropriately-marked-up backup solution. Configuration difficulty is what kills self-hosting on the front end, updates make it hard over time, but when it all dies and then I have no backup is when I give up.

I can't find any reference to disk size limits anywhere. Can I host Immich on this? Can I host my media server? What will it cost? Surely not $10/month for my media collection. I'm not a hoarder and mostly have stuff ripped from my personally-owned media, which limits the size, and you're still not hosting that for $10/month. I see you have Jellyfin in the set of apps but I don't know what it will cost. The CPU & RAM limits I understand from the deploy page.

Oh, and I'm specifically referring to your hosted service here.