"People hate Congress but love their Congressperson. "

I honestly think most Congress people want to do good for the country. But the system has become totally dysfunctional making it basically impossible to really work on issues. The influence of money is just too much. To me this goes hand in hand with the rising inequality that gives a few people at the top outsized influence. Super PACs don't even have to deploy their money anymore. The simple threat is already enough to bring most Congress people in line if they want to keep their job.