“… There is no way of contacting anyone at Google about it …”
Of course there is: you pay your lawyer to send correspondence by registered mail.
Then you have them send followup correspondence a week or so later.
You will absolutely get a response.
Of course there is: you pay your lawyer to send correspondence by registered mail.
Then you have them send followup correspondence a week or so later.
You will absolutely get a response.
What you do is send Google your own correspondence, certified mail, giving them a heads up that you've contacted the attorney general. That usually gets an even quicker response than from a personal lawyer :)
It also gives the attorney general office a heads up if they need to be scrutinizing a company like Google more carefully if they're getting a lot of complaints.
Situations like this are exactly what they're here for.