Regardless if this was a hack or a bug, the bigger lesson is that overcomplicated systems fail in catastrophic ways. Why do military commissaries need remote-controlled freezers? It seems like a very fragile, and needless, way to run a freezer.
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But, there are some options that the author didn't consider:
1: This could be a quickly applied patch that failed.
2: This could be a "script kiddie" hack from someone who isn't a government actor.
I'm less onboard with a state actor. Generally, when a state actor has hacked something, they don't want the victim to know. In this case, if it was a state actor, I would anticipate that they would make a single freezer fail in a way that they could verify using something like a hacked video camera or otherwise by watching public social media feeds. IMO: A state actor would only "make sense" if they knew the hole was closing soon and they don't care if they're discovered, perhaps because their operation is winding down.