Hacker News Reader

Comment by jrs235 | Hacker News Reader

Has anyone else paid but not gotten their license info email? It's been several hours and I still haven't gotten my license info.

Update: Thank you for the replies. Glad to know I didn't accidentally mistype my email twice. I agree, their license server might be hiccupping now that they got the order system fixed.

Update 2: Still haven't recieved an email. Just logged into my bank account (I used my debit card) and I don't see any holds or anything. I'm beginning to wonder if the transaction actually went through. In the order process there's the page that said if it takes longer than 30 seconds click the link below to continue. I had to click the link and the following page had an order or reference number (which I didn't bother to write down because I assume these things go through fine... I've never had a problem before).

View on HN

@jrs235 if you got to the point where you saw a reference number then the transaction should go through just fine. There is a delay in the emails that you receive but it should arrive just fine within hours.

Still waiting for mine, but given the issues they've had today, I won't be surprised if it takes hours to receive the license info in my inbox. I was actually able to order with no problems, at least.

Do they send out an email confirmation of payment? I haven't received any emails, but also don't want to accidentally process two orders.

@MoOmer, if you finished the transaction the email will arrive. Glad that you were able to make your purchase. There is a backlog of emails to be sent but if the order was completed you will be all set.

Still haven't received an email. Just logged into my bank account (I used my debit card) and I don't see any holds or anything. I'm beginning to wonder if the transaction actually went through. In the order process there's the page that said if it takes longer than 30 seconds click the link below to continue. I had to click the link and the following page had an order or reference number (which I didn't bother to write down because I assume these things go through fine... I've never had a problem before). I also don't want to accidentally double order, so at this point, I'm now prepared to have not spent the money should the order process have gotten borked.

Good morning - I'm kind of bummed out that I still don't have an email from you all, and concerned that my order didn't go through.

Will the sale be extended through today for those of us who threw money at Jetbrains, but were unable to put it in your pocket?

I'm also waiting for the mail with the license key, maybe more than 5 hours.

Same here. One was an upgrade and the other was a new license.

Waiting as well.

same here, nothing yet, over 10 hours ago

Reply on news.ycombinator.com