That is the reason why too many nerds recommended Linux as a "easy" windows alternative. What for us is easy to fix and often not even worth thinking about it, is impossible for a normal person.
Recently things got way better with hardware support - but just making a printer work, used to be a unsolvable problem for my dad for example, who has a electro engineering background (but doesn't speak english, and error messages in linux are very seldom localized). In windows he put in the CD that came with the printer and it worked.
Since Windows 7 or so, I have seen the ease of installing a new printer driver in Windows rise to the level that Linux had always been at in my experience (I realize other people's experiences have differed). But it was shocking to me how easy Linux printing was for so long, vs how much I struggled when I had to install a Windows printer driver.