we're still working hard on getting things running smoothly. thank you for your patience.
Maybe reassuring folks that the 24 hour counter will only start once the site is functioning again would go a long way towards stopping folks from hitting F5 so much...
you can certainly expect fairness. If you are unable to purchase due to the store being down it is fair to expect an extension.
That's good to hear. I submitted an order over an hour ago and have received no email confirmation, license key, download link, whatever :) I emailed your sales department to at least make a paper trail of that. Looking forward to giving your products a real trial now.