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> Didn't even need to talk to anyone to port my old number

That seems like pretty low stakes – I wouldn't expect to talk to anyone to sign up and transfer to a consumer service in the UK. I don't think I've spoken to anyone for something like this in the last 10 years or so.

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I've never talked to someone for it, and I would've first done it in something like 2008. (It's 'always' been done by SMS, well before 'apps' that might let you (and I don't recall it on websites).)

Well I haven't moved my number for a couple of decades at least, but the last time I did you had to phone them and go through the whole "are you sure? Let me see if I can get you a better deal" nonsense.

Cancellation is different to porting a number. You'll still need to cancel your previous plan, but legislation fixed carriers holding numbers hostage a while ago.

No, when you port the number it automatically cancels the service.

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