Must be a Europe thing, as RealID pissed enough boomers off here in the States that I doubt anyone would push harder than that, and outside of very stupid ticket apps that occasionally won't let me print, I can't recall the last time a paper ticket and my drivers license didn't work. I also can just walk into a bank branch and raise a stink whenever I need something banking related, I guess all of this feels really contrived.

> The phone numbers never stopped working. You just stopped calling

The bank managed to not fix the problem the last 4 times my grandmother called them. Every single problem required an appointment to fix (I suspect they're not even allowed to do anything with any account over phone given how many times this has happened).

Yes, her bank is bad and I've told her to switch. But I wouldn't expect any other bank to actually have good customer service.

I called Capital One to replace a card this month (either there's no online flow or it wasn't available to me). The default flow to verify my identity before they'd replace the card was to send a notification to the android app. My android version is too old. The alternative flow (which took them 20 minutes to figure out) was to send a text message with a link to an online ID verification service.

Is it COMPLETELY impossible that you could receive that link on a dumb phone, send it to a PC with a webcam, and then take a selfie photo and an ID photo? No. Is it likely to be an incredible hassle? Dear lord, yes. You can't upload photos, so you'd have to finagle with a webcame to get a shot of your ID on a surface followed by a selfie of yourself. Is it possible that in other similar situations, you'll be required to use an android app instead of a website? Yes, I've had that happen.

I think you are grossly underestimating the degree to which smartphones have become absolutely mandatory for many tasks.

> Every restaurant I’ve been to like this has a menu somewhere.

And the best restaurants have staff and chefs that can deliver things that aren't even on a standard menu...

Actually, this reminds me of a time when I saw a person with communication difficulties order at a McDonald's counter. Without missing a beat, the staff member pulled out a large pictorial menu from beneath their counter for the person with a disability to point to. It seemed like a totally normal occurrence to them, but a very novel one to me as the next person in line.

> Every restaurant I’ve been to like this has a menu somewhere.

Yeah have fun being that guy for every restaurant visit.

There problem with relying on last-resort alternatives is that sooner rather than later you'll be in a situation where they have been optimized out and you are left with nothing.