Every time the topic of aphantasia comes up, this question always gets asked. I get that it's apparently inconceivable that someone who doesn't have aphantasia just assumes that everyone who claims they do is just doing it wrong or misunderstanding what the mind's eye is or that the claimant's own experience is just flat wrong. It's dismissive and annoying.
If someone is born without a sense of smell, they don't have people question if they really can't smell anything or if it's a skill issue. They don't insist that the person actually can smell, but they just don't know _what smelling means_ or some other bizarro argument.