Looking at your set of steps, I'm definitely getting lost around step 3 "The program then guides you one step at a time. Each step is a small module: a short assessment (a few structured questions), a task, a referral, a verification, and so on. It adapts to your answers rather than dumping a wall of text." Am I wrong that this flow is not built yet? Or is completely inaccessible to me?
Like, looking at the program page https://dohmh.codify.nyc/program/71776 I don't see how I can follow any of the steps. You say this is drawn from DOHMH pages, so I found the corresponding one for this program: https://www.nyc.gov/site/doh/health/health-topics/stay-healt.... I think this page is miles better than what you've built for a few reasons:
1. It comes with context in the form of paragraphs of explanation 2. It doesn't use undefined words like "program", "agent", "target". No where on that page is a string like "PersonalPrepTaskAgent". 3. It provides links to more resources, also written in nice human readable language
I don't want to be too hard on your project though. I've had to interact with the Pennsylvania DMV website a number of times, and trying to understand how to meet the requirements for a residential parking permit when I moved into my house was crazy because I needed some non-standard documentation due to having out-of-state plates. I would have loved a someone to break down the steps to me in very clear, understandable language. But I'm not sure your site is doing that right now.
As a last note, I wouldn't say you're "spamming" the comments, but I might recommend reaching out to potential users directly and asking them for harsh feedback. Posting into the void here clearly isn't getting you enough actionable feedback.