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I love it when a CEO participates in online discussions as it is the sign a company that cares. Just one thing about your post... It sounds really defensive. Maybe just me, but all the good will of participating in the conversation was lost. Maybe a "Hi, I'm CEO and love getting feedback. What's wrong with our USPS Calculator?". :)

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FWIW, I didn't get any sense of defensiveness from the question - just a direct, succinct, and honest question.

Yes, I acknowledge it could be a cultural thing or just me that saw it that way.

Hehe, well I'm German. Terseness is somehow build in my firmware. Fair feedback though. Thank you!

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