FedEx sent me a bill for tariffs. I disputed it, because I thought it was too high based on what it was (something I shipped out for service and got back… not a net-new import). It sat with no updates for months, despite repeated calls every time I got another bill, despite the dispute saying all attempts to collect would be placed on hold while the dispute was active.

The same day it looked like the tariffs would be reversed, they sold the disputed bill to a debt collector. Now I don’t know what happens. I disputed with the debt collector as well, since FedEx failed to follow their own process and public statements. FedEx could have just done nothing and cleared the debt when they got the refund, which is what their website said they were doing, but that’s not what they did.

At every step of the way they have failed to follow the communicated processes. It probably would have been less trouble to just pay the thing… but after all this, I’m never willingly doing business with them again.