Proton Global Outage | Hacker News Reader

Proton Global Outage

status.proton.me

47 pointsalexjplant33 comments

Same issue today? Been down for a few hours.

> We are currently dealing with residual hardware failures that are likely related to the damage suffered from the overheating incident last week. At the moment we are operating at a reduced capacity, while our engineers work to bring additional infrastructure online. We apologize for the unfortunate timing of this incident and any disruption or inconvenience this may have caused you. > Sep 01, 2026 - 16:42 CEST

Why does a cooling failure in one datacenter brick the entire ecosystem? Reliability 101 to have redundancy here I'd think...

> We are currently in the process of shifting traffic to our backups sites

Manually?!

I guess multiple datacenter hosting and automatic switch over should be the resulting solution of this incident

click the words "global outage" on the main status page

I have to admit, this one has pissed me right off. I build systems that survive datacentre failures all the fucking time, it's inexcusable that a single site going dark removes access to something I pay like 200 euro a year for.

guess it's the same ol' reliability doesn't get prioritized until something like this happens story

Back online for me ~2 hours later. Jesus.

Just for anecdata: I'm using simplelogin to alias my emails and I can see there is a 20ish minute window between when Simplelogin receives an email, to when it finally shows up in my Proton inbox. Normally it's an inconsequential delay.

Not sure if that indicates how much of a backlog of emails Proton has because of this outage, or if the DR infra is just that much slower?

https://status.proton.me/incidents/kzklhrdg6hxp for this particular incident.

I am curious how you found that URL? There is no link to it on their general status page.

Found it. Click on "Global Outage" In the orange top bar. Hard to find when there are three different colors for hyperlinks on one page.

I can't access anything right now. Blocked from my files in Proton Drive. No emails. Nothing. Can't work at all.

UPDATE: "We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites."

Interesting, we just had a major outage with NameCheap by cause of cooling failures. Hmmmm... make you think.

Is it this? https://www.namecheap.com/status-updates/ongoing-temporary-t...

I’m paying for Proton enterprise and it is not demonstrating any value over the major providers as of late.

How is it the browser extension doesn't have a local cache? It seems like basic functionality. I'm having to copy passwords by hand from the mobile app, which does have a local cache.

Anyway, it's a good reminder: self-host all the things!

Mine does. I am able to login to the browser extension with my password and see all my passwords. I think there was a setting to enable local caching somewhere.

It does have a local cache. It's a setting by the way called "Pass offline mode - enabled."

And it's enabled by default.

Last thing I saw before my Proton Mail stopped responding was the "how are we doing?" survey modal, which I dismissed because I just wanted to get to my email.

Hope it's nothing too bad.

> Proton Pass

>> Browser Extensions: Major Outage

A nice reminder to keep passwords offline.

Don't they keep a local copy like Bitwarden does?

who knows? https://i.imgur.com/PwobLhW.png

(IDK if there's a more accessible alternative to imgur now)

Mobile app seems to work, browser app doesn't seem to work at all.

They do.

In the web browser extension it's a setting called "Pass offline mode", and it's enabled by default.

It's not default, you have to enter a password to enable it.

Ah, k. It's enabled by default in the Proton Pass App.