Quality is Not Job 0xff: There is No Good Enough

"but I can't believe a big company shipping crap"

I definitely can. The bigger the company the more layers of management, analysts, architects, etc. you will find. The more diluted the product becomes and the more the end users suffer.

I still get Google Maps showing in some strange crazy language even though I go the .co.uk homepage. I still get random stories popping up on my mobile facebook feed even though they first appeared many weeks ago. But these are tech companies - the problem at traditional companies e.g. Banks, is a zillion times more than this.

"Big" companies who manage to not ship crap would be unbelievable for me.