I think you're holding CodeFloe to an unreasonably high standard here. What SaaS vendors agree to financial guarantees if they lose user data or have an outage?

Here's GitHub's policy:

> We will not be liable for damages or losses arising from your use or inability to use the service or otherwise arising under this agreement.

https://docs.github.com/en/site-policy/github-terms/github-t...

Here's Atlassian's policy for BitBucket:

> 14. Limitations of Liability

> 14.1. Damages Waiver. Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business or any indirect, special, incidental, reliance or consequential damages of any kind, even if informed of their possibility in advance.

https://www.atlassian.com/legal/atlassian-customer-agreement...