Why aren't my two Cortex-A9 cores cache coherent?
thejpster.org.uk
thejpster.org.uk
My guess would be that you can choose how to connect the CPU cores to the cache controller, you might want to run the CPUs independently.
I suspect the issue is in how Altera configured the IP. They may simply have disabled some part to save on area.
But this is pure speculation, I haven't checked Cyclone V documentation myself.