The office is a decent analog for such a map. Referencing a database? That operation along with processing the information takes a little bit of time. During the interval, have the avatar move to a file cabinet and back to their desk. Have their computer screen change when they access web resources. If they use a particular tool, it can be represented somewhere in the room and used the same way. Interacting with another agent can be similarly represented.
Symbolizing the operation of the agent with movement and behavior is a great way to give an overview. It would support a much richer intuition for how they are accomplishing a task. It wouldn't even need to be a game UI for people who will have a hard time feeling like they are doing serious work while watching what appears to be a game, but that wouldn't bother me.