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Comment by s1artibartfast | Hacker News Reader

AI makes errors, humans make errors.

The relevant information is the rate for each.

There are estimated hundreds of millions of medical transcription errors per year without AI. 42.4% of finalized medical notes still contained at least one error.

Prior to AI it would be about voice to text. Prior to that it would be some transcriber in India. Prior to that it would be the doctor themselves

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Prior to AI, you could get a person on the phone or in-person with the capacity to correct errors.

Could you? Do you have a lot of experience before and after?

Yes. Most recently, various major gig apps have stopped even offering any sort of human voice support, leading to cancelled orders and similar because the ai you have to use can't perform the discretionary actions to fix problems that the humans could do in back in march this year.

However, the ai sounds positively heartbroken that it can't help, and the response latency is really good, so I guess that somehow makes up for the actual service being broken, right?

garbage in, garbage out.

but with AI you get to add "hallucinations" to the mix.

Humans are prone to hallucination and confabulation. Humans are notoriously bad at saying "I dont know" and wildly pattern match.

the fact that humans can say "I dont know" is a super power.

AI will too often not say "I dont know" and just make shit up instead.

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