ServiceNow are pushing customers off SaaS – are other industries doing similar?

I'm hearing that ServiceNow are pushing enterprise towards self-hosted for their next renewals.

I get the impression that the main driver is an inability to service the necessary compute to deal with the avalanche of agents hitting their APIs.

Kind of an interesting turn given that the main driver for many large enterprise to get off Remedy was the promise of removing multi-million dollar upgrade cycles because "dw it's saas, you cant customise and screw it up".

Are other's seeing similar swings in enterprise software renegotiations?