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> In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses.

Do you think this is how companies sell things? With uncapped liability?

Do you think AWS reimburses customers for their lost revenue when they have an outage?

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Re: AWS.

Yes, you have agreed to SLAs. Credit is issued on your bill if they slip away from the 99% uptime contract.

Yes, but they do not compensate you based on your lost revenue, they compensate you based on how much you spent with them. The best you can get from them is a refund.

Depends on the SLA. Usually you negotiate an SLA to cover much more than a refund of the missed service targets (but with a fixed/known ahead of time cost for breaching the SLA).

"Usually"? How many of Amazon's AWS customers have a custom SLA with them, maybe 0.001%?

I would say even smaller; but more than 90% of those SLAs will have explicit remediation and compensation clauses, hence “usually” wrt. to negotiating an SLA.

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