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Do not recommend to rely on Fastmail for important accounts anymore! Had an issue where I needed help from customer support to regain access, and they kept dragging me along and never resolved the issue. Glad I had a backup account, otherwise I'd have been in real trouble without email access for weeks.

I canceled and left Fastmail for that reason.

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Sorry to hear you had that experience.

There are a lot of delays and cross-checks built into our process for re-enabling access to your account, because it would be catastrophic to let the wrong person into an account because they claimed to be that person and to have "lost their password". So a "don't give access" failure is generally less costly than a "give access incorrectly" failure.

It sure sucks to be on the wrong side of one of those failures though. If you ever do give us another try, I hope it goes much more smoothly for you.

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